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#113685: "Game is not playable on mobile / safari iOS"

fixed: Błąd został naprawiony

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Pax Renaissance #469433413

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#	Status	Votes	Game	Type	Title	Last update

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2024 Feb 6 03:23 • Daravon • Błąd nie został jeszcze odtworzony przez programistów:

n/a

2024 Feb 6 10:27 • Thalack • Programiści wymagają więcej informacji do odtworzenia tego błędu:

What phone / version of Safari are you using? Can you take a screenshot? I have no issues running it on my iPhone.

2024 Feb 7 00:35 • selwyth • Programiści wymagają więcej informacji do odtworzenia tego błędu:

I have the same issue. This is the only BGA game that does this for me. It gets stuck on the Opening the Box screen.

The first load of the day will work for me, but any subsequent loads get stuck. I wonder if there’s some caching issue.

iPhone 14 with iOS 17.2 with Chrome

Google Chrome 121.0.6167.138 (Official Build) stable (64-bit)
Revision b627f69c1f9c...
OS iOS
User Agent Mozilla/5.0 (iPhone; CPU iPhone OS 17_2 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/121.0.6167.138 Mobile/15E148 Safari/604.1

2024 Feb 7 20:28 • fcboyd • Programiści wymagają więcej informacji do odtworzenia tego błędu:

Same issue for me, all other games work fine. It usually will get stuck on loading the box, but even when it does load it freezes if I try and do anything.
Iphone 12 IOS 17.2.1

Google Chrome Version 121.0.6167.138

Tried Safari and I have the same issue

2024 Feb 9 23:44 • Daravon • Programiści wymagają więcej informacji do odtworzenia tego błędu:

I’ve found I’ve been able to load the game, but sometimes it gets stuck. However, I can’t select cards in order to play them. If I scroll around the screen, then the card images often disappear and do not load back in.

I’m on an iPhone 13, using Safari.

2024 Feb 11 00:56 • selwyth • Programiści wymagają więcej informacji do odtworzenia tego błędu:

> I’ve found I’ve been able to load the game, but sometimes it gets stuck. However, I can’t select cards in order to play them. If I scroll around the screen, then the card images often disappear and do not load back in.

I've experienced the same on the off-chance the game actually loads.

2024 Feb 13 19:38 • sheafify • Programiści wymagają więcej informacji do odtworzenia tego błędu:

I’ve experienced the same inability to load almost every time. It actually prevents anything on BGA (including main page) from loading after that point in that tab using back/forward/refresh. This is iOS 17.3.1 on iPhone SE 3rd gen using Safari.

When the game did load once, not all the cards in the market loaded (the spots just appeared blank). The cards that were there were very low resolution and remained low resolution even upon zooming in. During zooming, some of the loaded market cards disappeared and then the whole tab went blank, just like when it fails to load initially.

2024 Feb 14 11:52 • Thalack • Programiści wymagają więcej informacji do odtworzenia tego błędu:

Unfortunately I am not able to reproduce this, also not with iPhone simulators for mentioned devices. If anyone is able to do the following in Google Chrome and open a game that might help finding out what is happening. I am mostly wondering if any errors are shown in the log.

"In Chrome or Edge on iPhone, open a new tab and go to about:inspect . Click Start Logging. Keep this tab open and open a new one. In the new tab, go to the site that you need to test and run the user scenario that will trigger a the console logs you need to see."

2024 Feb 16 22:14 • sheafify • Programiści wymagają więcej informacji do odtworzenia tego błędu:

On Chrome on iOS, the page loaded partially with some cards loading several seconds late. The player boards never loaded all the way, with one player area never showing and it seemed like the page background ended shortly after that with the remainder of the page being gray (no BGA footer or anything). As I scrolled around, the game and chat log buttons got stuck in the middle and stopped following the scrolling and didn’t respond to taps at that point either. Switching between apps a few times, the page went completely blank after I came back to Chrome. Reloading did nothing except bring up the blank page again from this point.

This is the log from chrome://inspect for the tab, same as when the page was blank or after reloading the blank page:

LOG After first require
LOG [object Object]
LOG Socialconnect: FB loaded
LOG Socialconnect: firing up dojo topic 'FB ready'
LOG Main page addOnLoad
LOG [object Object]

2024 Feb 21 22:31 • Thalack • Programiści wymagają więcej informacji do odtworzenia tego błędu:

Could someone check if it's still crashing on their iPhone? I am hoping to have it fixed with the release I just deployed.

2024 Feb 23 05:03 • sheafify • Programiści wymagają więcej informacji do odtworzenia tego błędu:

Just tried and it still only partly loaded for me: some market cards didn’t load, the cards that did were very low resolution, the player areas didn’t load, and the remainder of the page (footers, etc) didn’t load just below player areas

2024 Feb 23 10:50 • Thalack • Programiści wymagają więcej informacji do odtworzenia tego błędu:

Hmm, that sounds like not all the image files are loaded and might be a different issue from the tab freezing. There are for four files for all the cards for example, which would explain you see some, but not all.

2024 Feb 23 22:32 • Daravon • Programiści wymagają więcej informacji do odtworzenia tego błędu:

The recent update seems to have helped a bit, but I'm still having significant issues with the load screen hanging at the "Opening the Game Box" step and with images suddenly dropping off or being obscured after I move the screen around a little. You can see these issues at this link:

imgur.com/a/Qpx3Znj

It shows the part where the "Opening the Game Box" step usually hangs and a visual error that cropped up the one time I did manage to load in (it looked like the images at the "top" of the screen all dropped away and were replaced with a large white space).

2024 Feb 25 20:40 • selwyth • Programiści wymagają więcej informacji do odtworzenia tego błędu:

No improvement since the update. Here’s my log, it crashed at Opening the Box…

boardgamearena.com/3/paxrenaissance?table=479446213
LOGAfter first require
LOG[object Object]
LOGSocialconnect: FB loaded
LOGSocialconnect: firing up dojo topic 'FB ready'
LOGMain page addOnLoad
LOG[object Object]

2024 Feb 25 20:44 • selwyth • Programiści wymagają więcej informacji do odtworzenia tego błędu:

I closed all my tabs and successfully loaded the game, but then it froze almost immediately. Identical log.

boardgamearena.com/3/paxrenaissance?table=479446213
LOGAfter first require
LOG[object Object]
LOGSocialconnect: FB loaded
LOGSocialconnect: firing up dojo topic 'FB ready'
LOGMain page addOnLoad
LOG[object Object]

2024 Feb 25 20:52 • selwyth • Programiści wymagają więcej informacji do odtworzenia tego błędu:

I just successfully loaded a game and it didn’t crash. Same log.

boardgamearena.com/10/paxrenaissance?table=479489781
LOGAfter first require
LOG[object Object]
LOGSocialconnect: FB loaded
LOGSocialconnect: firing up dojo topic 'FB ready'
LOGMain page addOnLoad
LOG[object Object]

2024 Feb 25 21:19 • selwyth • Programiści wymagają więcej informacji do odtworzenia tego błędu:

I restarted my phone and so far I’m 2 for 2!!

2024 Feb 25 21:26 • selwyth • Programiści wymagają więcej informacji do odtworzenia tego błędu:

Alright nice and responsive on my phone now.

2024 Feb 26 10:38 • Thalack • Programiści wymagają więcej informacji do odtworzenia tego błędu:

Ok glad to hear it is working for you now! But also a bit worrying as it sounds like it might be possible old css is being cached.. Would be great if the others here could check if they can solve it in a similar way

2024 Mar 6 10:42 • selwyth • Programiści wymagają więcej informacji do odtworzenia tego błędu:

It decays in performance after a day or two until it reaches the same unresponsive/unloadable state. I will 1. open a new tab, 2. close all my tabs, 3. restart Chrome, 4. restart my phone. 1-3 will work sometimes, 4 always works.

2024 Mar 6 10:54 • Thalack • Programiści wymagają więcej informacji do odtworzenia tego błędu:

How exactly would you normally use it? Do you have a tab open for BGA consistently for all games? One tab you keep open per game?

2024 Mar 9 01:12 • EggplantParma • Programiści wymagają więcej informacji do odtworzenia tego błędu:

I also have the freeze on the "Opening the game box..." part of the loading bar. I'll try to add as many details as I can.

I usually use BGA as a Safari web app, but I get this issue both in Safari and Chrome as well.
I can get the game to partially load the first time I try every so often (get into the table but card art does not load), but subsequent attempts hand at Opening the game box. I can't isolate what causes one or the other, it seems after I leave it for a while it's the partial load and then any subsequent attempts it's the hang.

Error log in Chrome (I've been testing this with Replays, which also cause the issue):

boardgamearena.com/gamereview?table=484845312
LOGAfter first require
LOG[object Object]
LOGebg.core.mainsite object created
LOGSocialconnect: FB loaded
LOGSocialconnect: firing up dojo topic 'FB ready'
LOGSocialconnect: Google Identity Services library loaded
LOGSocialconnect: firing up dojo topic 'Google Identity Services library ready'
ERRORHTTP code 0 /archive/archive/logs.html
ERRORRequestError: Unable to load /archive/archive/logs.html?table=484845312&translated=true&dojo.preventCache=1709942653795 status: 0
boardgamearena.com/archive/replay/240305-1000/?table=484845312&player=1692706&comments=94383660;
LOGAfter first require
LOG[object Object]
LOGMain page addOnLoad
LOG[object Object]
LOGSocialconnect: FB loaded
LOGSocialconnect: firing up dojo topic 'FB ready'

Please let me know if you would like any additional information

2024 Mar 9 23:04 • EggplantParma • Programiści wymagają więcej informacji do odtworzenia tego błędu:

Additional requested testing with a running table.
First three blocks are an instance of it getting to the table but only partially loaded card art and freezing, the next two blocks are a hang at the loading bar, and the last two blocks are a hang at the loading bar for a different table than the first two examples

boardgamearena.com/gametables?game=1910&all
LOGebg.site.gametables onLoad
LOG[object Object]
boardgamearena.com/11/paxrenaissance?table=485226581
LOGAfter first require
LOG[object Object]
LOGSocialconnect: FB loaded
LOGSocialconnect: firing up dojo topic 'FB ready'
LOGMain page addOnLoad
LOG[object Object]
boardgamearena.com/table?table=485226581
LOGAfter first require
LOG[object Object]
LOGebg.core.mainsite object created
LOGSocialconnect: FB loaded
LOGSocialconnect: firing up dojo topic 'FB ready'
LOGSocialconnect: Google Identity Services library loaded
LOGSocialconnect: firing up dojo topic 'Google Identity Services library ready'
boardgamearena.com/gametables?game=1910&all
LOGAfter first require
LOG[object Object]
LOGebg.core.mainsite object created
LOGSocialconnect: FB loaded
LOGSocialconnect: firing up dojo topic 'FB ready'
LOGSocialconnect: Google Identity Services library loaded
LOGSocialconnect: firing up dojo topic 'Google Identity Services library ready'
LOGebg.site.gametables onLoad
LOG[object Object]
boardgamearena.com/11/paxrenaissance?table=485226581
LOGAfter first require
LOG[object Object]
LOGMain page addOnLoad
LOG[object Object]
LOGSocialconnect: FB loaded
LOGSocialconnect: firing up dojo topic 'FB ready'
boardgamearena.com/gametables?game=1910&all
LOGAfter first require
LOG[object Object]
LOGebg.core.mainsite object created
LOGSocialconnect: FB loaded
LOGSocialconnect: firing up dojo topic 'FB ready'
LOGebg.site.gametables onLoad
LOG[object Object]
LOGSocialconnect: Google Identity Services library loaded
LOGSocialconnect: firing up dojo topic 'Google Identity Services library ready'
boardgamearena.com/gametables?game=1910&all
LOGAfter first require
LOG[object Object]
LOGebg.core.mainsite object created
LOGSocialconnect: FB loaded
LOGSocialconnect: firing up dojo topic 'FB ready'
LOGSocialconnect: Google Identity Services library loaded
LOGSocialconnect: firing up dojo topic 'Google Identity Services library ready'
LOGebg.site.gametables onLoad
LOG[object Object]
boardgamearena.com/9/paxrenaissance?table=485201078
LOGAfter first require
LOG[object Object]
LOGMain page addOnLoad
LOG[object Object]
LOGSocialconnect: FB loaded
LOGSocialconnect: firing up dojo topic 'FB ready'

2024 Mar 15 20:07 • Thalack • Programiści wymagają więcej informacji do odtworzenia tego błędu:

I hope to have fixed it now. Would be great if that could be checked and confirmed

2024 Mar 17 20:30 • Thalack • Błąd został naprawiony:

Confirmed to be fixed after latest release

2024 Mar 17 20:33 • fcboyd • Błąd został naprawiony:

Yes! thank you so much for figuring out how to fix this!

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#113685: "Game is not playable on mobile / safari iOS"

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